Sesada Luxe Cleaning Services Pty Ltd
Welcome to Sesada Luxe Cleaning Services Pty Ltd (“Company”, “we”, “our”, “us”). By accessing our website sesadaluxecleaning.com.au or using our cleaning services, you agree to these Terms and Conditions. If you do not agree, please discontinue use of our website or services.
We provide professional cleaning services, including but not limited to:
Residential cleaning
Commercial cleaning
End‑of‑lease cleaning
Deep cleaning
Bookings: Clients must provide accurate and complete information when requesting a service.
Pricing: All quotes are based on the details provided. Final pricing may vary depending on property size, condition, and additional requirements.
Payment Terms: Payment is required before or on the day of service unless otherwise agreed in writing.
Cancellations & Rescheduling: A minimum of 24 hours’ notice is required. Late cancellations or rescheduling may incur a cancellation fee.
Same-Day Bookings: Bookings made on the same day require immediate confirmation and are subject to availability. Cancellations or rescheduling on the same day are not permitted, and full payment may be charged as a cancellation fee. This policy is designed to reflect the costs and losses incurred due to last-minute changes and is compliant with Australian Consumer Law, ensuring fairness and transparency.-Day Bookings:**
We operate in accordance with the Australian Consumer Law (ACL) and the Fair Trading Act 1999 (Vic), ensuring transparency in pricing, refunds, and dispute resolution.
Our cleaners perform tasks within safe working limits and within the agreed service scope.
We do not move heavy furniture, handle hazardous materials, or perform unsafe tasks.
Clients must ensure safe, unobstructed access to the premises.
We aim to deliver high‑quality service and customer satisfaction.
If you are dissatisfied, you must notify us within 24 hours so we can review and resolve the issue.
Re‑cleans or refunds may be offered at our discretion.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Vic).
Client information is used solely for service delivery, communication, and administrative purposes.
Our cleaners follow WorkSafe Victoria guidelines.
Clients must inform us of any known risks or hazards at the premises.
We are not responsible for any pre-existing damage or the condition of items prior to cleaning. It is the client’s responsibility to inform us of any such issues before the service.
Our liability for any proven damages caused during the cleaning service is limited to the total cost of the cleaning service provided.
We do not accept liability for indirect, consequential, or incidental damages.
This limitation of liability applies to the fullest extent permitted by law, including under the Australian Consumer Law.
We may update these Terms and Conditions at any time. Continued use of our services or website constitutes acceptance of any changes.
These Terms and Conditions are governed by the laws of Victoria, Australia.
For inquiries, complaints, or bookings, please contact:
Email: support@sesadaluxecleaning.com.au
Phone: 0437 995 366
Professional cleaning with care, efficiency, and a golden touch of excellence.