Sesada Luxe Cleaning Services Pty Ltd

1. Introduction

Sesada Luxe Cleaning Services Pty Ltd (“Sesada Luxe”, “we”, “our”, “us”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our services or visit our website, in accordance with the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Vic).

By accessing our website or engaging our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, phone number, email address
• Service information: property address, cleaning requirements, preferred frequency, special instructions
• Payment information: processed securely through third‑party providers (we do not store full card details)
• Website usage data: cookies, analytics, IP address, device information, browsing behaviour

We only collect information necessary for delivering our services and operating our business.

3. How We Use Your Information

We use personal information to:

• Arrange, manage, and provide cleaning services
• Process bookings, invoices, and secure payments
• Communicate about appointments, updates, and service‑related matters
• Improve our services, website performance, and customer experience
• Send promotional offers or marketing communications only where consent has been provided

We do not use your information for unrelated purposes without your consent unless required by law.

4. Payment Processing

Sesada Luxe Cleaning Services does not accept online payments directly through our website and we do not store full credit card details.

All invoices are issued through Xero, and payments may be made via:

• Bank transfer, paid directly to our nominated business account; or
• Card payment via Stripe, processed securely through Xero’s integrated Stripe payment system.

All card payments are handled directly by Stripe in accordance with their PCI‑DSS compliant security standards.
Sesada Luxe does not have access to, or retain, your full card information at any time.

5. Data Retention & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

• Personal information is stored securely and retained only for as long as necessary for legal, operational, or accounting purposes.
• We follow the principles of the Victorian Protective Data Security Framework (VPDSF).
• Payment information is processed securely through Xero and Stripe’s encrypted systems.

6. Disclosure of Information

We do not sell, rent, or trade personal information. We may disclose information only:

• To trusted third‑party service providers such as Xero and Stripe for invoicing and payment processing
• To IT, website hosting, or administrative service providers (subject to confidentiality obligations)
• When required by law, court order, or regulatory authority

All third‑party partners must handle personal information in accordance with Australian privacy laws.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Opt out of marketing communications at any time
• Raise concerns about how your information is handled

Requests can be made using the contact details below.

8. Cookies & Online Tracking

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.

You may disable cookies through your browser settings; however, some website features may not function correctly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on our website.

10. Contact Us

For privacy enquiries, access requests, or concerns, please contact:

Sesada Luxe Cleaning Services Pty Ltd
Email: support@sesadaluxeclening.com.au
Phone: 0437 995 366